Assurant

Digital CX Transformation

The Ask

Ensuring that you have a consistent global digital experience is a non-negotiable for businesses. Assurant needed to consolidate and transform their web presence to clearly communicate to key target audiences who they are, what they do and how to engage with them, while also demonstrating their differentiation in the marketplace.

case study image 1
case study image 2

The Solution

Centerline partnered with Assurant to create a CX strategy rooted in interviews and research. These insights were woven into an audience-focused user journey, information architecture, and implementation plan. The resulting CX-centric site positions Assurant as a global industry leader and has provided them with increased cross-selling opportunities across all lines of business.

50

consolidated web properties

20

geo-markets into one architecture

13

business units with increase in cross-sell opportunities

Ready to get started?

Learn more